Questions and answers
Good questions, short answers.
What you might want to know before your first session. Our coach standards are confirmed at launch, and we will add them here.
About coaching
What is Rhubarb?
One-to-one coaching online, in 23-minute sessions. People come to talk about their career, their confidence, their habits or a change in their life.
Why are sessions 23 minutes?
Short sessions keep the conversation on one question and fit into a working day. More about our approach.
Is coaching the same as therapy?
No. Coaching helps you think, decide and act on everyday things. It is not therapy, counselling or medical advice. If you are struggling with your mental health, a doctor or therapist is the right first step.
Who are the coaches?
Each coach is set up by the Rhubarb team and lists the areas they work on, their languages and their way of working. Details of our coach standards are to be confirmed and will be published before booking opens.
Booking and sessions
How do I find a coach?
Answer three short questions. We use your answers to put coaches who fit at the top of your list, and you choose. Start the questions.
Where do sessions happen?
Online, by video. You need a phone or computer with a camera and microphone, and somewhere you can talk freely.
Can I move or cancel a session?
Yes, from your workspace. If you cancel at least 24 hours before the start, the session comes back to you to use again. Refunds and cancellation.
What if my coach cancels?
The session comes back to you, plus one extra session, and you can choose a new time.
Prices and payment
How much does it cost?
A single 23-minute session costs £80. A pack of four costs £288, which is £72 a session and saves £32. Prices include VAT, and unused sessions in a pack are refundable. See pricing.
Can I try it first?
Yes. A practice workspace lets you try matching and booking with example coaches and practice credits. No real coach joins and nothing is charged. Open a practice workspace.
How will I pay?
By card, through Stripe, when payments open. Your card details go straight to Stripe; we never see them.
Privacy and your account
Who can see what I talk about?
Your sessions and messages are private to you and your coach. Your coach keeps session notes only if you agree. Calls are not recorded.
Can I delete my data?
Yes. From your account you can download a copy of your data or erase your account. Read our privacy notice.
I need help urgently. Who can I call?
Coaching is not an emergency service. In an emergency, call 999. For urgent medical help, call NHS 111. To talk to someone at any time, call Samaritans free on 116 123. Coaching and safeguarding.